1. Who we are
Cox's Bazar Surf Hub Private Limited ("we", "us", "the Hub") is a private limited company registered in Bangladesh under the Companies Act 1994 (RJSC C-208654/2026), operating under a valid Bangladesh trade licence from Marine Drive Road, South Kalatoli, Cox's Bazar 4700.
We process personal data consistent with the Constitution of Bangladesh (Article 43, right to privacy) and the Information & Communication Technology Act 2006.
Contact for privacy matters: cxbsurfhub@zohomail.com · +880 133 222 9922
2. What we collect
Information you give us directly
- Booking forms: name, phone number, email, chosen programme, date, extras, emergency contact, payment method.
- Contact forms: name, phone, email, subject, message.
- Community join form: name, email, area of interest.
- Medical disclosure (pre-session): conditions we need to know for your safety.
Information we collect automatically
- Anonymised usage data via our hosting provider (Netlify) — page views, approximate location from IP, device type, referrer.
- A single browser setting (
lang) to remember your English/Bangla preference.
Information from payment processors
- If you pay via bKash or Nagad, the mobile financial service shares your transaction reference with us. We do not see your wallet PIN or full account history.
- We do not store card numbers. Bank transfer payments are processed through our bank.
3. Why we use it
- To deliver the service you booked (confirming sessions, assigning a coach, notifying you of schedule changes).
- To ensure your safety — medical information is shared only with the coach running your session.
- To answer your questions when you contact us.
- To improve the website and understand which programmes are in demand (aggregated only).
- To send you occasional updates if you opt in via the community join form. We do not sell mailing lists.
4. Who we share it with
- Our own staff and coaches — only the booking and medical details needed to run your session.
- Netlify — our website and form-submission host (United States), subject to their own privacy policy.
- Zoho Mail and Google (Gmail) — providers of the email addresses that receive your form submissions.
- Anthropic — if you use the "Arif Connect" AI feature, your prompts are sent to Anthropic's API to generate responses. Prompts are not used to train their models.
- bKash / Nagad / our bank — only what is required to process payment.
- Law enforcement or regulators — only when legally required under Bangladesh law.
We do not sell your data. We do not share it with advertisers or data brokers.
5. How long we keep it
- Booking records: 3 years, for tax and accounting records as required by Bangladesh law.
- Medical disclosures: deleted within 30 days of the session.
- Contact-form messages: 2 years, or until we no longer need them.
- Community join list: until you unsubscribe.
- Website analytics: 24 months in aggregate, no individual profiles.
6. Your rights
You can write to cxbsurfhub@zohomail.com at any time to: get a copy of the data we hold, correct anything wrong, delete your data (where not required for tax/safety records), unsubscribe from mailings, or complain about how we have handled your data. We aim to respond within 30 days.
7. Security
We host on Netlify with HTTPS enforced site-wide. Form submissions are stored behind Netlify authentication. Staff access requires individual logins. No system is perfectly secure — if you suspect your data has been compromised, contact us immediately.
8. Children
We do not market to children. Minors under 18 may book sessions only with a parent or legal guardian's consent. When a minor is a participant, we collect the accompanying adult's contact details as the primary record.
9. Changes to this policy
We post changes here and update the "Effective" date. Material changes will be announced on our homepage for at least 30 days.
10. Contact
Cox's Bazar Surf Hub Private Limited (RJSC C-208654/2026)
Marine Drive Road, South Kalatoli, Cox's Bazar 4700, Bangladesh
cxbsurfhub@zohomail.com · coxsbazarsurfhub@gmail.com · +880 133 222 9922